Canceling orders

If there is anything wrong with the order and you want to cancel it, you can contact our customer service center.

Cancel an Order

If you haven't made payment yet, please perform the following steps:

• Find the order with the status "Awaiting Payment" under "Orders" in your account.
• Click on the Cancel Order button on the order detail page and click OK to cancel it.

If you have already made the payment, but the item has not been shipped, perform the following steps:

• Find the order with the status "Payment Confirmed" under "Orders" in your account.
• Click on the Cancel Order button on the order detail page and click OK to cancel it.

Once the item has been shipped, it cannot be canceled directly. You can ask for a Return Refund once received the items.

Note: please submit a request immediately if you haven't registered a SNOWBEY account or can not find the Cancel Button.

Discount Amount

If an order is canceled, the refund amount will be based on the actual amount you paid.

Wrong Size/Color/Model

If the order hasn't made payment yet, you can cancel the order and place a new order with the correct parameters.

If an order is already shipped, it cannot be changed. You can ask for a Return or Exchange once received the items.

Haven't found the answer? We can help.

Submit a request

Contact us and we’ll get back to you as soon as possible.